Refunds & Cancellation Policy
Effective date: [EFFECTIVE DATE, e.g. August 1, 2026]
Cancelling your membership
You can cancel at any time, and it takes effect at the end of your current paid period — you will not be charged again, and you keep access until the period ends. There are no cancellation fees. Cancel by any of these methods:
- Self-service (fastest): the payment processor’s consumer portal at [VENDO CONSUMER SUPPORT URL from onboarding docs] — have your transaction email or the last four digits of your card ready.
- Email: [support@example.com] from your account email address with the subject “Cancel”. We process cancellation requests within one business day and confirm by email.
Refunds
- Duplicate or erroneous charges are refunded in full.
- Unauthorized use of your card: contact us before disputing with your bank — we refund confirmed unauthorized charges promptly, which is faster than the chargeback process.
- Dissatisfaction: if you are unhappy with the service, contact us within 7 days of a charge and we will review requests for a refund of that charge in good faith. Refunds are issued to the original payment method.
- Refunded charges result in immediate termination of the corresponding access period.
Billing descriptor
Charges appear on your statement as [VENDOSERVICES.COM*STUDIONAME]. If you do not recognize a charge with this descriptor, contact [support@example.com] or the processor portal above before contacting your bank — we can locate and resolve the charge immediately.
See also our Terms of Service for full membership terms.